We aim to offer services that will benefit all our customers. We hope you are satisfied with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Items can be returned, refunded, or exchanged. For example:
We promise that we will make a full refund on the items you purchase, the delivery costs, and return delivery charges (if required) where the items may have quality issues. We will strictly adhere to Consumer Protection from Unfair Trading Regulations 2008, Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Consumer Protection (Amendment) Regulations 2014, and Consumer Protection Act 1987 to protect your legitimate rights of cancellation, your withdrawal rights, repair rights, discounts rights, and other statutory rights.
Generally, once the goods come into physical possession, there will be 14 day normal cancellation period via the following：
(a) the consumer, or
(b) a person, other than the carrier, identified by the consumer to take possession of them.
Note: Items that can be returned/refunded within 14 days if the items are in a good condition exclude non-returnable items (i.e., items are in the original packing with tags).
We cannot accept returns under the following conditions:
3.1 Items outside the mandatory warranty time frame.
3.2 Washed, worn, used, tag-removed, or misused items that will affect resale.
3.3 Items under the following categories are non-returnable：
4.1 For any reason, if you request to cancel your order while the order is under the shipping process, it is mandatory to receive the package in hand before making a return request. Cross-Border Shipping involves complicated procedures, domestic and international customs clearance. Additionally, local and international shipping carriers and agencies are also involved.
4.2 In any circumstances, If you declined the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
4.3 If the package is returned to our China warehouse as communicated by Customer Service, we'll assist with the reimbursement of the reshipment postage cost (by PayPal) and arrange the reshipment on your behalf.
Return address: You will need to send your returning products to our warehouse in Aisa. Please always submit a"Return or Exchange"Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to the original account/card you have paid previously. The original shipping fee and insurance are non-refundable.
If you wish to return the product, please confirm that you've received your package by clicking "Order Received". Then submit a "Return or Exchange" Ticket with supportive proof(photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to enquire about packages that were not received, please contact our customer service within the stipulated time frame. Thank you for your cooperation.
* Express: 30 days from the shipped day
* Economy: 60 days from the shipped day
We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.
* We hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)
* If you haven't received the package yet, please contact Customer service for help.
If you need assistance, please CONTACT US